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Theft Protection
We use state of the art encryption, secure SSL ordering, digitally signed security certificates, and the highest level of merchant anti-fraud measures to protect your purchase and your information. We abide by merchant PCI compliance measures. We do not keep your credit card information on file once the order has completed. You can be assured of the safety of your information both on the site and in hard copy. Your authorized purchases are protected.
Unauthorized Purchase Constituting Theft
If you are the victim of an unauthorized purchase on this website, please contact us by email immediately. We will obtain sufficient information to determine the theft, refund your purchase, and submit a report to law enforcement authorities who will contact you. We will ask you for a copy of your own report filed with your local law enforcement authorities. Please allow up to 30 days for the refund to appear on your credit card statement. We will ask for information regarding your credit card issuing bank to follow up with them. Remember, we too are the victim of the theft of merchandise from our store just as you are the victim of the unauthorized use of your credit card, and we will obtain this information from you in order to prosecute the thief. We work diligently with law enforcement authorities to determine the identify of the thief. Theft is serious. We log IP strings on all orders - any orders coming back due to fraudulent activities will be diligently pursued for prosecution to the fullest extent of the law.
Internet Consumer Fraud Protection Internet credit card fraud is rampant. Therefore, for your protection our ordering system and processing is maintained by a separate international commerce transaction company. Our ordering system uses the highest security implementations available. For your additional protection, in order to meet rigid requirements for our credit card processing system, the following anti-fraud measures are in place:
- Credit card orders must provide billing addresses that are exactly the same as the address on your credit card billing statement. Spelling errors or different zip codes can return shopping cart or card processing errors so please check your address.
- Credit card orders placed in the shopping cart, are required to show the consumer's name exactly as it appears on the credit card. See above.
- Credit cards may be debited by your credit card issuing bank at the exact moment of your shopping cart order.
- Certain countries where internet credit card fraud is at an extremely high rate, are prohibited from using the online shopping cart
- Customers placing orders from some countries where fraud is more common, may be required to send additional documentation to complete their order. These may include, but not be limited to: photo scans of credit card used, additional identification information, or additional bank information. Failure to provide additional requested information will cancel the order.
- A $ 1500 total order cap has been locked into the shopping cart. Of course you may place additional or separate orders.
- Where we have articulable reason to suspect an example of fraud under recommended Federal and financial ecommerce guidelines, we will flag the suspect credit card, IP address and/or name of buyer, cancel any transactions, and cease business and/or communication with the individual
- Additional Anti-fraud protection measures may be implemented at any time without notice.
You can read more about our PCI Compliance in these policies |
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