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Store Information -
Store Policies
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Services Orders, Service Requests, and Repairs
We will take care of you! But you can help us help you.
We are an international business with customers worldwide. To keep our prices beneficial to you, we ask that you begin your customer service through the website automated help system. When you enter your service request into the help system requesting service, we will be able to assist you. If you email about service, you will be sent further instructions to enter your issue into the help system. Once entered into the help system, you will be in queue for service. Watch your help report for all available information. Understand that there are others in the queue ahead of you.
When you request service, request a refund, ask for a credit, request a replacement item, etc., you will be placed in queue. Like our orders, we deal with services on a first-come, first-served basis. We thank you for your patience.All refunds and credit card refunds are issued monthly during batch processes. Please allow for sufficient time for your credit card issuing bank as well.
WARRANTY
Warranties are for 90 days against defect on all items.
Lifetime Electrode replacement program: If you break one of our electrodes at any time, return it and you can purchase the replacement at half price! You must return 90% of the broken electrode including the complete endcap, it must identifiable as ours, and we must have a record of your original purchase of that electrode to be eligible.
Lifetime Wand replacement program. If your wand burns out at any time that you own it, return it and you will be able to buy a replacement wand at a discount price! You must be the original purchaser, return the entire wand with intact housing (the housing was never opened), and we must have a record of your original purchase to be eligible.
EXTENDED WARRANTY
You may purchase an extended warranty if they are available.
NOTE
THE BUYER IS SOLELY RESPONSIBLE FOR READING USER MANUALS, site information regarding use, AND BECOMING FAMILIAR WITH TERMS OF WARRANTY, including misuse that voids warranty. |
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