Backorders and substitutions
Store Information - Store Policies
Backorders and Substitutions
While we manufactures many of our retail products, some kit accessories, some wand accessories, and all non-wand related products are not manufactured by us. In addition, shopping cart inventory may not update immediately after a purchase that removes remaining on-hand stock. As such, on-hand stock for non-in house. produced items can not be guaranteed. It is understood by all parties, that backorders and rainchecks, while not ideal, are intrinsic and natural to retail operations.  Where any contents of a pre-built wand kit are on backorder, the wand kit will be sent, with any backordered parts noted on the packaging invoice. It shall be noted that pre-built wand kits are priced substantially lower than the retail value of their individual components, and many kit contents are included 'free' or as a bonus with a kit, or as part of the package deal. Thus, no refunds will be made for accessories or parts inclusive to a pre-built wand kit that are on backorder. The inclusive accessories that are out of stock will be kept on backorder and shall ship when in stock.
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