The Violet wand Store™
The Violet wand Store™
Violet wands, electrodes and accessories. Better products at a better price.
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| Returns |
| Store Information - Store Policies | |||
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Returns are for store credit, replacement or exchange, and for defect* only. If you purchased a brand new wand from us, you are covered under our warranty against defect. Use the 'report a problem' link to return a wand that has arrived to you in inoperable condition. It is at our discretion whether to repair, replace, exchange, or remit store credit depending upon the nature of the defect.
*Defect is very different from damage. Defects occur during the manufacturing and assembly process and are an impediment to proper operation. Defect occurs prior to shipping. Damage occurs after shipping; either during shipping (which is covered by USPS and/or our insurance) or after receipt. Damage that occurs after you receive your item is not covered, and returns pursuant to such damage are not accepted.
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