We have a very simple legal return policy.  If its defective, we’ll replace it, no problem! You’re covered under our warranty!

Returns are for defect* only, and are for store credit, replacement or exchange.

All returns must have an RMA (Return Authorization Number) so contact us by email to obtain your RMA number and receive shipping instructions.

If you purchased a brand new item from us, you are covered under our warranty against defect. Use the ‘report a problem’ link or send an email to start the return process for any item that has arrived to you in inoperable condition. You will be given RMA information to return the defective item only, even if it was included in a kit. Do not return kit items that are not defective, return only the defective item.  Non-defective items will be returned to you COD.

If it’s not defective, that is not covered. Defects occur during the manufacturing and assembly process and are an impediment to proper operation.  Damage occurs after shipping; either during shipping (which is covered by USPS and/or our insurance) or after receipt.  Accidental damage that occurs after you receive your item is not covered by warranty.  There are NO refunds on non-defective items. Our items are intended for use on the human body and may come into contact with body fluids, so there are legal restrictions on returning these items, just like swimsuits, underwear, and other sex toys.

For full credit, returns must arrive to us in the same new condition in which they were delivered to you. You may return any new accessory item purchased from that is defective on arrival, or arrives in damaged condition for exchange or store credit within 30 days of purchase or within the individual warranty period on violet wands. Refunds: we reserve the right to test defective on arrival returns and impose a restocking fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned item that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product.  We will not accept returns of any accessory item more than 30 days after you receive the shipment.

You agreed to this policy in full at the time of your purchase by manually checking the agreement box, and you agreed to this store’s policies at the time of registering an account by checking your agreement.  This policy is visible in your shopping cart when you order, and is written on your packing list which arrives to you with your order.  You have viewed this policy three times; before, during, and after ordering, and you checked that you agreed with this policy on two separate times.

Due to credit card restrictions, all returns, exchanges, etc, will be shipped only to address that appears on the order, so make sure the shipping address you enter is where you want all items to go.  If you move residences and need warranty service after your move, please email for instructions.

Leave a Reply

Contact Us!

For 24/7 support. Start here:

Call or Text!!

  • phone: 832-356-WAND / 832-356-9263
  • or text: 832-356-9263

Business hours are 9-5 M-F CST. Please Note:  We do not have 24/7 customer service by telephone.  Feel free to leave a message and we will return your call on a first-come, first-served basis during business hours. The best option to contact us is via email.

You may also submit a help ticket here, use the contact form below, or click here for other contact options.

Your Name (required)

Your Email (required)

Subject

Your Message