By using the website and making a purchase, the consumer agrees to, and agees to abide by, company policies in toto as outlined within this site at violetwands.com. At the time of your registration, and at the time of every purchase, you indicate your agreeement with these policies. We make this information available to you so that you can be fully informed before you purchase.Our PoliciesOur legal and posted store policies exist to be fair to all customers, to protect our customers safety, security and privacy, to protect our business from loss, and to protect our customers from fraud and additional costs perpetuated by any other customer misuse. Our ResponsibilitiesWhen you make a purchase from us., it shall be our responsibility to provide you with the described items in your order under the exact terms of our company policies. It is also our responsibility to provide service on specific items under terms of applicable warranty where indicated.We provide sufficient customer service tools and contact to provide complete order and service support.

We send emails. We are not responsible for your ISP’s failure to deliver them, or your spam filters. Check your spam and junk settings, whitelist our email address, contact us through text or phone, then contact your email provider to complain.

We do not support the use of the violet wand in alternative therapy or clinical use. While we understand that individuals may use our products any way they wish, clinical or medical use is specifically prohibited by the FDA.

Client ResponsibilitiesIt is the client’s responsibility to review all available information that is provided before placing an order and determine whether to make a purchase based upon the information we provide.  It shall be the client’s responsibility to follow instructions given pertaining to requests for information or service and utilize the information provided.

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  • Phone: 832-356-WAND / 832-356-9263
  • Text: 832-356-9263

Business hours are 9-5 M-F CST. Please Note:  We do not have 24/7 customer service by telephone.  Feel free to leave a message and we will return your call on a first-come, first-served basis during business hours. The best option to contact us is via email.

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