For 24/7 support. Start here:

  • Use our contact form to the right for the most common questions, or if you have a question or concern about an order you have already placed. 
  • Send an email to us directly if you prefer.
  • Business hours are 9-5 M-F CST
  • Support hours are 9-5 M-F PST

Be sure to include your order number so we can locate your order.

PLEASE NOTE:  We no longer offer customer service by telephone.

If using Amazon to order.

As applicable:

FOR YOUR SECURITY: Order information is discussed only when we can confirm 100% that you are the person who placed the order. Your privacy and the security of your information is important to us. 

Infrequently used profiles for reference only, please do not expect a reply offsite.  Though, a chit-chat from time to time is always welcome!

  • FetLife: TVWS or Gaff  
  • The Violet Wand Guild: Gaff

ALL OUR CLIENTS ARE PREFERRED

But registering at this website provides you with benefits. With an account, you will have a record of all of your order history, including the ability to change, edit, delete or add information.  You will be able to use the Help system and receive prompt service on all your orders.  With an established order history with us, you may be able to utilize purchase orders for buying. And you would receive notice of new products in advance.  So please consider registering and creating an account with us; your information is secured by SSL and our security is verified.

WE’RE HERE TO HELP

Keeping prices as low as possible so that your violet wand is the best price possible, means that we some automated services for our customers. We would ask you to avail yourself of the Contact Us forms first before calling our toll-free number. 

STAY SAFE

We will NEVER ask you for your site password.   That information is uniquely yours and is protected. 

All our clients are important to us.   We hope you find the site easy to use and quick to resolve your shopping questions for you.