For support, start here:

  • Use our contact form to the right for the most common questions, or if you have a question or concern about an order you have already placed. 
  • Send an email to us directly if you prefer.
  • Business and Support hours are Mon-Fri, 9am-5pm, Pacific Time, except national holidays.

Please be sure to include your order number so we can quickly locate your order.

FOR YOUR SECURITY: Order information is discussed only when we can confirm 100% that you are the person who placed the order. Your privacy and the security of your information is important to us. 

PLEASE NOTE:  We currently do not offer customer service by telephone, and we apologize for the inconvenience. 

Infrequently used profiles for reference only, please do not expect a reply offsite.  Though, a chit-chat from time to time is always welcome!

We are located in beautiful Las Vegas, Nevada and ship all packages from the USA.

All Our Clients Are Preferred.

However, registering at this website provides you with benefits.

With an account, you will have a record of all of your order history, including the ability to change, edit, delete or add information.  With an established order history with us, you may be able to utilize purchase orders for buying and, you may receive notice of new products in advance. 

All our clients are important to us.   We hope you find the site easy to use and quick to resolve your shopping questions for you.

 

We’re Here to Help.

Keeping prices as low as possible so that your Violet Wand is the best price possible, means that we utilize some automated services so we can focus our efforts on quality and processing. 

You’ll find these automated service replies on Facebook to answer some of our most common questions.  Check them out, they can be informative!

Stay Safe.

We will NEVER ask you for your site password.   That information is uniquely yours and is protected. 

Please consider registering and creating an account with us; your information is secured by SSL and our security is verified.