We ship fast! 

We ship fast!  Our fastest record is 9 minutes 30 seconds (set on 8/03/2017) from the time an order was placed, to the time it was dispatched.  We can’t always meet that record, but here’s our timetable.

 

To protect our customers from fraud, all orders for new customers will be sent to their default billing address only. If you are a previous customer, you may enter additional shipping addresses.

DISCREET.

We ship everything in plain boxes with a non-specific return address.  Your privacy is important.

TIMETABLE

  • Order fulfillment usually takes 1-3 business days depending upon your order items, or if you order on a weekend or holiday.
  • 99.99% of our orders ship within 4 business days.
  • Since order fulfillment can be affected by order volume, customer needs, supplier limitations, or other things beyond our control such as electrical brownouts and tornado season, we can not guarantee we will meet this time window or fall within it more than 90% of the time.  We will do our best for you!
  • Our order FULFILLMENT and PROCESSING time takes place before the shipper ‘SHIPPING’ time.  Add your chosen SHIPPING time onto our order PROCESSING time to get an estimate for delivery to you.

GENERAL

  • Please understand that orders placed ahead of yours are processed ahead of yours.
  • If you have registered an account, you will be able to see your order status real-time and know when it ships.  Your account is where to go to find out the status of your order, and it has all the information that is available about your order.
  • A signature may be required on delivery of all orders over $250
  • An adult signature may be required on orders over $500
  • Where the shipping address is different than the billing address, the package will ship adult signature restricted for domestic mail.
  • We ship only by Global Express or USPS Priority mail for international service, so that your package can be insured and tracked outside the US
  • We do not accept COD orders.

DELAYS.

  • We do not contact you if your order has only a minor delay, as minor or occasional short delays of 1-3 days can be reasonably expected.
  • If for some unforeseen reason an order experiences a delay, we will let you know what is going on.  We leave no orders to chance!

RUSH

  • Do you have a deadline?  Choose Express mail for fastest shipping.
  • If you are in a rush for your order, please choose the fastest method of shipping possible, and put ‘PLEASE RUSH’ in the customer comments block.  We will do our best, but please understand we can not guarantee a ‘delivery by’ date.

*M-F 9am – 5pm PST, excluding all weekends and holidays. 

 

MULTIPLE ORDERS SHIPPED TOGETHER

Orders that are placed the same day may be shipped in the same box at our discretion. Since the combined weights of the items and the employee handling required for multiple orders do not change, the total shipping cost will not change.

CUSTOMS AND IMPORT DUTIES

Customer is responsible for VAT, Duty, Import, Customs Clearance or any similar fees or taxes in their own country.

SUPPORTED COUNTRIES

We accept orders from North America and Europe, Australia and New Zealand, Japan, many other countries as well as all US Territories.  Just place your order through the shopping cart normally. International orders will all ship to the billing address, even if you supply a different shipping address.